Privacy Policy

The data controller responsible for your personal data is:

Print 8 Shtip, North Macedonia Email: info@print8.mk Phone: +389 74 609 906

If we appoint a data protection contact person, their details will be published on this page.

Depending on how you use the website, we may process the following categories of personal data:

• Identity and contact data: name, phone number, email address, delivery city and address.
• Order data: products or services ordered, quantities, prices, design choices, customization details, order notes, and uploaded files.
• Technical data: browser type, pages visited, approximate usage patterns, referrer URL, and a pseudonymous visitor identifier stored in a cookie when analytics consent is given.
• Communication data: messages you send through contact forms or email.
• Payment-related data: we currently offer cash on delivery (COD); we do not store payment card details on this website.

We process personal data only where we have a lawful basis:

• To process and fulfil your order, prepare prints, arrange delivery, and contact you about your order (contract performance).
• To respond to enquiries and provide customer support (legitimate interest / pre-contract steps).
• To send order confirmations and service-related emails (contract performance).
• To maintain website security, prevent abuse, and improve our services (legitimate interest).
• To measure website traffic with analytics cookies, only if you consent (consent).
• To comply with legal obligations such as accounting or tax record-keeping where applicable.

When you upload images, logos, or other files for printing, you are responsible for ensuring you have the right to use that content. Uploaded files are stored securely for production and order fulfilment. We do not use your private uploads for marketing without your permission. Files may be deleted after the order is completed and any legally required retention period has passed.

We use essential technologies to operate the website, including cart storage in your browser and secure upload sessions. Optional analytics uses a pseudonymous cookie (print8_vid) to count page views. Details are in our Cookie Policy. Non-essential analytics runs only after you accept cookies in the banner.

We may share personal data only when necessary:

• Hosting, database, email delivery, and file storage providers that help us operate the website and process orders.
• Courier or delivery partners to deliver your order.
• Professional advisers or authorities when required by law.
• We do not sell your personal data to third parties.

Some service providers may process data outside North Macedonia or the EEA. Where this occurs, we take appropriate safeguards consistent with applicable law, such as standard contractual clauses or providers certified under recognized frameworks.

We keep personal data only as long as necessary for the purposes above. Order records are typically retained for the period required for accounting, tax, warranty, and dispute resolution purposes. Analytics data is kept in aggregated or pseudonymous form. You may request erasure where we have no overriding legal reason to retain data.

Subject to applicable law, you may have the right to access, rectify, erase, restrict, or object to certain processing, and to data portability where processing is based on consent or contract. You may withdraw consent for analytics cookies at any time by clearing site data or rejecting cookies on your next visit. You also have the right to lodge a complaint with the Personal Data Protection Agency of North Macedonia.

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

We may update this policy from time to time. The latest version will always be published on this page with an updated date.